For all spare parts for home appliances and comprehensive maintenance services, Fort Part is keen to provide the best options to customers to ensure reliability and facilitate all means of comfort for customers. Therefore, we provide a payment policy and maintenance services for the Fort Part website.
Payment policy
1- The device with which the customer complains cannot be examined unless the inspection fee is paid, and then the technician can open the task via the work phone.
2- The amount of 115 riyals is considered non-refundable after the examination process, and the amount cannot be claimed regardless of the circumstances or the examination process, which is due to the technician’s examination method.
3- The amount of 115 riyals is 100 riyals for checking the device, and the amount of 15 riyals is considered for value-added tax on the service provided.
2- Price list (labor only)
Kitchen appliances checked inside the branch: 60 riyals
Installation of regular spare parts: 135 riyals
Vehicle malfunctions, more than one device malfunction, 250 riyals
Freon refrigerator charge 350 riyals
Compressor installation and Freon charging 450 riyals
Bearing washing machine with towing to the branch 550 riyals
Gearbox washing machine with tow 450 riyals
3- Warranty conditions
Policy and conditions for providing maintenance services
When requesting maintenance service, please call 0595062203
The customer can also book by visiting our website https://fortpartservice.com
To receive comments and suggestions, you can call 0595062203 or through the communication channels on the company’s website https://fortpartservice.com.
The customer has the right to inspect the replaced part before installation
As for the parts that were replaced outside the warranty, they will be delivered to the customer
Warranty for replacement parts for a full month, 30 days from the date of the invoice
The customer must bring the device to the nearest small appliance maintenance center (vacuum, microwave, small oven, mixers, kitchen machines, kitchen appliances)
In the event of the expiration of the warranty, the maintenance service process will be completed in exchange for a financial fee. The customer will be notified of all service fees in advance (scout fees - labor fees - value of spare parts) and what is required during the repair process. The company has the right to collect service fees in advance before the maintenance work or later after the maintenance work is completed. Immediately, and the repair guarantee lasts for only 30 days from issuing the invoice for maintenance work and spare parts performed for the same fault only. (Note that scouting wages are deducted from workers’ wages in the event of repair, and are not refundable in the event of non-repair.
The company is not responsible if the device is not received after completing maintenance within 60 days of notifying the customer through available means, and the company has the right to take appropriate action by destroying the device.
Any additional equipment, such as scaffolding, cranes, etc., and ensuring access to the device in safe ways that are compatible with security and safety methods in order to facilitate the technicians’ maintenance of the device, is the responsibility of the customer, whether the device is within warranty or outside warranty. This includes, but is not limited to, such as the work of removing decorations (false ceilings) or Kitchen decorations, etc
The service provided by the company is home maintenance unless the specialist technician deems it necessary to take the device to the maintenance center to do what is necessary. Also, some devices that are excluded from home maintenance are brought to the maintenance center by the customer for maintenance, and the customer is notified of this during the appointment booking process.
Greetings from the Hosn Al-Aqat website support team for home appliance spare parts and comprehensive maintenance services.
